General terms and conditions
Reservations are made on the telephone and the adjoined registration card must be completed and sent back as written confirmation. Registrations come into effect upon receipt of the annual registration fees and deposit. The outstanding balance, which is indicated on the registration confirmation that you receive, is to be paid on the first day of the course by bank transfer, cheque, debit card or cash. Please note: for one-to-one classes, the flat-rate tariffs only come into effect when payment is made on the first day of lessons at the latest.
In the event of cancellation less than a month before the beginning of the course, the deposit shall be retained. Any session that has been reserved shall be charged for. If cancelled 72 working hours prior to the start of the session, the session can be postponed:
- All our periods are 50 minutes long.
- Splits: Our prices for group courses are intended for groups of 4 or more people. In the case where there are less than 4 students registered in the group, the conversation lessons last 50 minutes instead of 2 x 50 minutes; after which our students are given the option of working with a video, multimedia or laboratory programme or carrying out written work.
- As far as one-to-one classes are concerned, please advise the secretaries in writing if you wish to avoid changing teachers.
- For a package of 10 one-to-one classes, we offer you a laboratory programme adapted to your level and needs, although we cannot guarantee immediate monitoring by a teacher of the language you are studying. A check can be carried out in the conversation classes, when appropriate.